Privacy Policy — Reef Game Hub

1. Introduction

Reef Game Hub ("we", "us", "our") operates the website reefgamehub.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect information when you visit our Site and use our free social casino games. We are committed to respecting your privacy and complying with the New Zealand Privacy Act 2020 and other applicable privacy legislation.

By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you discontinue use of the Site.

2. Information We Collect

Reef Game Hub is designed to be used without registration or the creation of an account. We do not require you to provide personal information to play our games. However, we may collect certain types of information as described below:

2.1 Information You Voluntarily Provide

If you choose to contact us via our contact form or email, we may collect:

Your name
Your email address
The subject and content of your message

This information is provided voluntarily and is used solely to respond to your enquiry. We do not use it for marketing purposes unless you explicitly consent.

2.2 Automatically Collected Information

When you visit our Site, certain technical information may be collected automatically through cookies and similar technologies:

Device information: Browser type, operating system, screen resolution, and device type
Usage data: Pages visited, time spent on pages, referral sources, and navigation paths
IP address: Your IP address may be collected for security purposes and to understand general geographic trends in our visitor base
Cookies: Small text files stored on your device to remember preferences and improve functionality (see our Cookie Policy for details)

2.3 Information We Do Not Collect

As a free social casino with no real-money component, we do not collect:

Financial information (credit card numbers, bank details, payment credentials)
Government identification numbers
Biometric data
Social media login credentials
Health or medical information

3. How We Use Your Information

We use the information we collect for the following purposes:

To operate the Site: Ensuring our pages load correctly and our games function as intended across different devices and browsers
To respond to enquiries: If you contact us, we use your provided information to reply and address your question or concern
To improve our services: Analysing usage data helps us understand which games are popular, identify technical issues, and improve the overall user experience
To ensure security: Monitoring for suspicious activity, protecting against abuse, and maintaining the integrity of the Site
To comply with legal obligations: Meeting requirements under New Zealand law where applicable

4. Legal Basis for Processing

Under the New Zealand Privacy Act 2020, we process personal information based on the following principles:

Lawful purpose: We collect information only for lawful purposes connected to our function as a free entertainment platform
Necessity: We collect only the minimum information necessary for the stated purpose
Directly from individuals: Where practical, we collect information directly from the individual concerned
Transparency: We inform you of the purpose of collection at or before the time information is gathered

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

Service providers: We may use trusted third-party providers for web hosting, analytics, and email services. These providers are contractually obligated to protect your data and use it only for the services they provide to us
Legal requirements: We may disclose information if required by law, regulation, court order, or governmental request
Protection of rights: We may disclose information to protect the rights, property, or safety of Reef Game Hub, our users, or the public

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected. Specifically:

Contact enquiries: Retained for up to 12 months after the enquiry is resolved, then securely deleted
Analytics data: Aggregated usage data may be retained indefinitely as it does not identify individuals
Cookies: Cookie retention periods vary; see our Cookie Policy for specifics

7. Data Security

We implement reasonable technical and organisational measures to protect the information we hold. These measures include:

Secure hosting with reputable providers
Encryption of data in transit using HTTPS/TLS protocols
Regular security reviews of our Site and infrastructure
Access controls limiting who within our team can view personal data

While we take security seriously, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Access: Request access to any personal information we hold about you
Correction: Request correction of any inaccurate or outdated personal information
Deletion: Request deletion of your personal information where it is no longer necessary for the purpose it was collected
Complaint: Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy has been breached

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 20 working days, as required by law.

9. Third-Party Links

Our Site may contain links to external websites, such as the NZ Gambling Helpline and other support organisations. These links are provided for informational purposes. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Reef Game Hub is intended for users aged 18 and over. We do not knowingly collect information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information.

11. International Visitors

Our Site is primarily intended for users in New Zealand. If you access the Site from outside New Zealand, please be aware that your information may be transferred to, stored, and processed in New Zealand, where our servers and central database are located. By using the Site, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Post: Reef Game Hub, PO Box 912, Auckland 1140, New Zealand

For privacy complaints, you may also contact the Office of the Privacy Commissioner at privacy.org.nz.